Effective Date: April 17, 2026
NeighborlyWork ("we," "us," or "our") operates the website neighborlywork.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
We are committed to protecting your privacy and handling your data responsibly. By using NeighborlyWork, you agree to the practices described in this policy.
We collect the following categories of personal information:
Account Information: When you create an account, we collect your full name, email address, phone number, and password. Contractors also provide their business name, license number, years of experience, and service areas.
Home and Project Information: When homeowners submit a quote request, we collect property details including address, zip code, home size, home age, number of stories, current HVAC system details, ductwork condition, comfort issues, timeline preferences, budget range, financing interest, and any photos you upload.
Usage Information: We collect information about how you interact with our platform, including pages visited, features used, and timestamps of activity.
Communications: Messages exchanged between homeowners and contractors through our platform are stored to facilitate the quote and hiring process.
We use the information we collect to operate and improve our platform, including to match homeowners with qualified local HVAC contractors, facilitate the quote comparison and contractor selection process, enable communication between homeowners and contractors, verify contractor credentials and licensing, administer contractor billing under our Terms of Service, improve our services and user experience, send service-related notifications, and respond to your inquiries and support requests.
With Contractors: When a homeowner submits a quote request, we share relevant project details (service type, zip code, home details) with up to three matched contractors so they can prepare quotes. We share your name and contact information with a contractor only after you select them.
With Homeowners: Contractors' business names, ratings, and quote details are shared with homeowners for comparison purposes. Contractors never see each other's quotes.
Service Providers: We use Supabase for database and authentication services. Your data is stored securely on their infrastructure.
We do not sell your personal information. We do not share your data with third parties for their own marketing purposes.
We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your personal information within 45 days, except where we are required by law to retain it.
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/SSL), secure authentication through Supabase, and row-level security policies that ensure users can only access their own data.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA):
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business purpose for collecting your information, and the categories of third parties with whom we share your information.
Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to verifiable requests within 45 calendar days.
Our website does not currently respond to "Do Not Track" browser signals. We do not track users across third-party websites.
NeighborlyWork is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. Your continued use of NeighborlyWork after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us:
NeighborlyWork
Email: privacy@neighborlywork.com
Website: neighborlywork.com